Categories

Short Courses

Description

How much will it cost you?

WAS  R7,500
NOW!  R6,500
 Upfront  R6,500
2 Instalments  2 x R3,250

 

Around every corner there’s an opportunity for growth. We can’t solve all of your workplace problems, but where we can provide you with quick and impactful training so you deliver added value, improve your skills and apply learnings from the experts immediately in your role.

Nurture has a wide range of professional development programs available; choose from list of short courses designed in consultation with industry to help you truly make a difference today.

 


Course Structure

Nurture Education uses a online Learning Management System to manage the delivery of learning resources. The program is self paced and requires the participant to interact with the online learning materials and undertake a certain degree of self-directed learning.

 


Assessment

Nurture Education uses a online Learning Management System to manage the delivery of learning resources. The program is self paced and requires the participant to interact with the online learning materials and undertake a certain degree of self-directed learning.

 


Course Outcomes: At the conclusion of this course, participants will be able to;

Nurture Education uses a online Learning Management System to manage the delivery of learning resources. The program is self paced and requires the participant to interact with the online learning materials and undertake a certain degree of self-directed learning.

  • Advise on customer service needs
  • Support implementation of customer service strategies
  • Evaluate and report on customer service
  • Assist customer to articulate needs
  • Satisfy complex customer needs
  • Manage networks to ensure customer needs are addressed

 


How will I be assessed?

You will be assessed to show that you have achieved the skills and knowledge required by the course.

Assessment of competency will be assessed via the online portal.

 


Admission requirements

There are no entry requirements into this short course.

 


Course Duration (3 Months)

The nominal duration to complete this course is 3 months. As this training is competency based, completion dates can vary from student to student however will not exceed the nominal duration.

 


Included in course offer

Online resources and materials

 


What opportunities for further studies will I have?

This is a non-accredited short course, however credit transfers may be available into related courses where these units are included if you choose to enrol within 6 months of completion of the short course.

 


Modules/Units

This short course has a total of 2 units.

Unit/Module of Competence
Coordinate implementation of customer service strategies
Address customer needs

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