How much will it cost you?
|Instalment (6 months)||R12,750|
Understanding your customer and their needs allows you to know what kind of service you should be providing. At the Certificate IV level, you are a leader with responsibility for your team’s outcome and how effectively they contribute to the customer’s overall experience at your business.
You will be able to pass on your knowledge of creating great customer experiences and help your staff engage customers to ensure they are always wanting to come back for more!
Duties at this level are varied and may include responding to complex customer requests, handling complaints, coaching staff and completing related administrative tasks.
Entry to this course is limited to those who have:
? Literacy, Language and Numeracy Online Assessment: At a year 11 level or equivalent.
Course Duration (1 Year)
The nominal duration to complete this course is 12 months. As this training is competency based, completion dates can vary from student to student however will not exceed the nominal duration.
Included in course offer
Online resources and materials
See where your course could take you
Analyst (Contact Centre) | Outbound Customer Engagement Team Leader
What opportunities for further studies will I have?
Credit transfers may be available into related Certificate IV and Diploma courses. See www.nurtureeducation.co.za for further information on available Diploma Courses.
Core and Elective Modules/Unit
This course has a total of 13 Units. 3 Core units and 10 Elective units, which Nurture Education has pre-determined the Elective units for this course set out in the table below.
|Unit/Module of Competence||Unit Type|
|Coordinate implementation of customer service strategies||Core|
|Develop teams and individuals||Core|
|Implement and monitor WHS policies, procedures and programs to meet legislative requirements||Core|
|Schedule customer engagement activity||Elective|
|Address customer needs||Elective|
|Implement customer service standards||Elective|
|Show leadership in the workplace||Elective|
|Support the recruitment, selection and induction of staff||Elective|
|Implement workplace information system||Elective|
|Promote innovation in a team environment||Elective|
|Lead effective workplace relationships||Elective|
|Implement continuous improvement||Elective|
|Undertake project work||Elective|
Qualification Framework Comparison
Please click on the link to view