Certificate IV


How much will it cost you?

WAS R35,000
NOW! R25,500
Deposit R5,000
Instalment (monthly) R1,709
Instalment (6 months) R12,750

Understanding your customer and their needs allows you to know what kind of service you should be providing. At the Certificate IV level, you are a leader with responsibility for your team’s outcome and how effectively they contribute to the customer’s overall experience at your business.

You will be able to pass on your knowledge of creating great customer experiences and help your staff engage customers to ensure they are always wanting to come back for more!

Duties at this level are varied and may include responding to complex customer requests, handling complaints, coaching staff and completing related administrative tasks.

Admission requirements

Entry to this course is limited to those who have:

? Literacy, Language and Numeracy Online Assessment: At a year 11 level or equivalent.

Course Duration (1 Year)

The nominal duration to complete this course is 12 months. As this training is competency based, completion dates can vary from student to student however will not exceed the nominal duration.

Included in course offer

Online resources and materials

See where your course could take you

Analyst (Contact Centre) | Outbound Customer Engagement Team Leader

What opportunities for further studies will I have?

Credit transfers may be available into related Certificate IV and Diploma courses. See for further information on available Diploma Courses.

Study Pathways

? Diploma of Leadership and Management; or

? Other relevant Diploma level courses.

Core and Elective Modules/Unit

This course has a total of 13 Units. 3 Core units and 10 Elective units, which Nurture Education has pre-determined the Elective units for this course set out in the table below.

Unit/Module of Competence Unit Type
Coordinate implementation of customer service strategies Core
Develop teams and individuals Core
Implement and monitor WHS policies, procedures and programs to meet legislative requirements Core
Schedule customer engagement activity Elective
Address customer needs Elective
Implement customer service standards Elective
Show leadership in the workplace Elective
Support the recruitment, selection and induction of staff Elective
Implement workplace information system Elective
Promote innovation in a team environment Elective
Lead effective workplace relationships Elective
Implement continuous improvement Elective
Undertake project work Elective

Qualification Framework Comparison

Please click on the link to view