How much will it cost you?
|Instalment (6 months)||R12,500|
What keeps customers coming back to a business and what makes them want to refer a business to their family and friends? The customer service they received of course!
Employees that are able to communicate well with customers stand out above the rest and create exceptional experiences for those that step foot into a business. Employers are always on the lookout for people who can acquire great product knowledge, handle complaints effectively and in turn, wow their customers.
How will I be assessed?
You will be assessed to show that you have achieved the skills and knowledge required by the course. Assessment of competency will be assessed via the online portal.
Entry to this course is limited to those who have:
? Literacy, Language and Numeracy Online Assessment: At a year 10 level or equivalent.
Course Duration (1 Year)
The nominal duration to complete this course is 12 months. As this training is competency based, completion dates can vary from student to student however will not exceed the nominal duration.
Included in course offer
Online resources and materials
See where your course could take you
Customer Service Agents and Operators | Customer Services Representatives | Call Centre Operators
What opportunities for further studies will I have?
Credit transfers may be available into related Certificate III and Certificate IV courses.
Core and Elective Modules/Unit
This course has a total 12 Units. 4 core units and 8 Elective Units, which Nurture Education has pre-determined the Elective units for this course set out in the table below.
|Unit/Module of Competence||Unit Type|
|Use multiple information systems||Core|
|Work effectively in customer engagement||Core|
|Develop product and service knowledge for customer||Core|
|Deliver and monitor a service to customers||Core|
|Conduct customer engagement||Elective|
|Conduct a telemarketing campaign||Elective|
|Process customer complaints||Elective|
|Work effectively with others||Elective|
|Organise personal work priorities and development||Elective|
|Contribute to health and safety of self and others||Elective|
|Present, secure and support sales solutions||Elective|
Qualification Framework Comparison
Please click on the link to view