Certificate III


How much will it cost you?

WAS R32,500
NOW! R25,000
Deposit R5,000
Instalment (monthly) R1,667
Instalment (6 months) R12,500

What keeps customers coming back to a business and what makes them want to refer a business to their family and friends? The customer service they received of course!

Employees that are able to communicate well with customers stand out above the rest and create exceptional experiences for those that step foot into a business. Employers are always on the lookout for people who can acquire great product knowledge, handle complaints effectively and in turn, wow their customers.

How will I be assessed?

You will be assessed to show that you have achieved the skills and knowledge required by the course. Assessment of competency will be assessed via the online portal.

Admission requirements

Entry to this course is limited to those who have:

? Literacy, Language and Numeracy Online Assessment: At a year 10 level or equivalent.

Course Duration (1 Year)

The nominal duration to complete this course is 12 months. As this training is competency based, completion dates can vary from student to student however will not exceed the nominal duration.

Included in course offer

Online resources and materials

See where your course could take you

Customer Service Agents and Operators | Customer Services Representatives | Call Centre Operators

What opportunities for further studies will I have?

Credit transfers may be available into related Certificate III and Certificate IV courses. 

Study Pathways

? Certificate IV in Customer Engagement; or

? Certificate IV in Leadership and Management; or

? Other relevant Certificate IV level courses.

Core and Elective Modules/Unit

This course has a total 12 Units. 4 core units and 8 Elective Units, which Nurture Education has pre-determined the Elective units for this course set out in the table below.

Unit/Module of Competence Unit Type
Use multiple information systems Core
Work effectively in customer engagement Core
Develop product and service knowledge for customer Core
Deliver and monitor a service to customers Core
Conduct customer engagement Elective
Conduct a telemarketing campaign Elective
Process customer complaints Elective
Communicate electronically Elective
Work effectively with others Elective
Organise personal work priorities and development Elective
Contribute to health and safety of self and others Elective
Present, secure and support sales solutions Elective

Qualification Framework Comparison

Please click on the link to view